Terms of service

Terms of Service

Effective Date: 18 July 2026

Welcome to PRIME PLUG SA (PTY) LTD. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Business Information

Business Name: PRIME PLUG SA (PTY) LTD

Registration Number: 2026/323860/07

Business Address:
89 Lillian Ngoyi Street
South Africa

Email: hello.primeplugza@gmail.com

WhatsApp: +27 74 778 7893

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to place an order.

3. Products

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, minor variations in colour or appearance may occur due to screen settings and lighting.

We reserve the right to update, modify, discontinue, or remove products without prior notice.

4. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change without notice. The price charged will be the price displayed at the time your order is placed.

5. Payments

We accept approved payment methods displayed during checkout.

Orders will only be processed once payment has been successfully received and verified.

PRIME PLUG SA (PTY) LTD reserves the right to cancel or decline any order where payment cannot be verified or where fraudulent activity is suspected.

6. Shipping and Delivery

Orders are processed after payment confirmation.

Delivery timeframes are estimates and may vary depending on your location and courier operations.

Tracking information will be provided once your order has been dispatched.

PRIME PLUG SA (PTY) LTD is not responsible for delays caused by courier companies, severe weather, strikes, public holidays, or circumstances beyond our control.

7. Exchanges

We offer exchanges in accordance with our Exchange Policy.

Items must be returned unused, in their original condition, and with all original packaging where applicable.

Refunds are not provided except where required under applicable South African consumer protection laws.

8. Order Cancellation

Orders may only be cancelled before they have been processed for dispatch.

Once an order has been dispatched, it cannot be cancelled and will be subject to our Exchange Policy.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, branding, and website design, is the property of PRIME PLUG SA (PTY) LTD or its licensors and may not be copied, reproduced, or distributed without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, PRIME PLUG SA (PTY) LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of our products.

Our maximum liability shall not exceed the amount paid for the relevant order.