Shipping policy

SHIPPING POLICY

Effective Date: June 2026

At PRIME PLUG SA (PTY) LTD, we strive to ensure your order is delivered safely and on time. Please read our Shipping Policy below before placing your order.

Processing Time

Orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a tracking number where available.

Shipping Options

PAXI Store-to-Store Delivery

Delivery Fee: R140
Estimated Delivery Time: 3–5 Business Days

Your parcel will be delivered to your selected PEP Store for collection. Please bring a valid ID and your collection PIN when collecting your parcel.

PAXI Home Delivery

Delivery Fee: R150
Estimated Delivery Time: 3–5 Business Days

Your parcel will be delivered directly to the residential address provided during checkout.

Order Tracking

Once your order has been dispatched, we will send your tracking details via email or WhatsApp so you can monitor your shipment.

Delivery Delays

While we work hard to meet estimated delivery times, delays may occasionally occur due to:

High shipping volumes
Public holidays
Severe weather conditions
Courier or PAXI operational delays
Circumstances beyond our reasonable control

PRIME PLUG SA (PTY) LTD is not responsible for delays caused by third-party delivery providers.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an incorrect address or contact number is supplied, additional shipping charges may apply for redelivery.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date.

Email: hello.primeplugza@gmail.com

Please include your order number and any relevant photos if your parcel was damaged during transit.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

PRIME PLUG SA (PTY) LTD