FAQ

Frequently Asked Questions (FAQ)

1. Where is PRIME PLUG SA located?

PRIME PLUG SA is an online sneaker store based in Pretoria, Gauteng, South Africa. We currently operate online and deliver nationwide.

2. Do you deliver across South Africa?

Yes. We deliver nationwide using PAXI and trusted courier services.

3. How long does delivery take?

  • Free Economy Delivery: 7–9 business days
  • Store-to-Home Delivery: 3–5 business days

Tracking details will be provided once your order has been dispatched.

4. How can I place an order?

You can place an order directly through our website or contact us on WhatsApp for assistance.

WhatsApp: 074 778 7893

5. Which payment methods do you accept?

We accept:

  • EFT (Bank Transfer)
  • Cash Deposit
  • Instant Bank Transfer (where available)

Orders are processed once payment has been confirmed.

6. Do you offer Cash on Delivery?

No. We do not offer Cash on Delivery.

7. Can I track my order?

Yes. Once your order has been dispatched, you'll receive your tracking information via WhatsApp or email.

8. What sizes do you stock?

Most sneaker styles are available in South African sizes 3–9. Availability may vary depending on the product.

9. What if my size is unavailable?

If your preferred size is unavailable, we'll notify you immediately and offer an alternative size or another available style.

10. Can I exchange my order?

Yes. We accept exchanges for eligible products.

Items must:

  • Be unworn
  • Be in their original condition
  • Include the original packaging
  • Be returned within our exchange period

11. Can I cancel my order?

Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

12. How do I contact customer support?

You can contact our support team through:

WhatsApp: 074 778 7893

Email: hello.primeplugza@gmail.com

Our team is happy to assist you during business hours.

13. Do you restock sold-out sneakers?

Yes. Selected sneaker models are restocked regularly. Follow our social media pages to stay updated on new arrivals and restocks.

14. Do you have promotions?

Yes. We regularly run special promotions, including:

Any 2 Sneakers for R2500

Free Economy Delivery on qualifying promotional orders.

15. Why should I shop with PRIME PLUG SA?

  • Secure online shopping
  • Nationwide delivery
  • Quality sneaker collection
  • Responsive customer support
  • Regular promotions and exclusive offers

Still have questions?

We're here to help.

WhatsApp: 074 778 7893
Email: hello.primeplugza@gmail.com

Thank you for choosing PRIME PLUG SA. We appreciate your support and look forward to serving you.